Privacy Policy

PRIVACY POLICY Systemaid Caribbean Limited Last updated: July 25, 2026 Systemaid Caribbean Limited ("we", "us", "our"), located at 91 Southern Main Road, Chaguanas, Trinidad and Tobago, operates this online shop. This Privacy Policy explains what information we collect from you, how we use it, and your rights regarding that information. INFORMATION WE COLLECT When you place an order or contact us through this shop, we may collect: - Contact information: name, email address, phone number, shipping and billing address - Order information: products purchased, order value, order history - Payment information: processed securely by our payment gateway provider (Cybersource). We do not store your full card number, expiry date, or CVV on our own systems - this data is handled directly by our payment processor in accordance with PCI-DSS standards. - Technical information: IP address, browser type, and device information, collected automatically when you visit our shop HOW WE USE YOUR INFORMATION We use the information we collect to: - Process and fulfil your orders, including shipping and delivery - Communicate with you about your order (confirmations, shipping updates, support) - Respond to inquiries and provide customer service - Improve our products, services, and shop experience - Comply with legal and tax obligations in Trinidad and Tobago SHARING YOUR INFORMATION We do not sell your personal information. We share information only as needed to operate the shop: - With our payment processor (Cybersource) to complete transactions - With couriers or delivery partners to fulfil shipping - With Fygaro, our e-commerce platform provider, who processes data on our behalf to operate this shop - When required by law, regulation, or legal process DATA RETENTION We retain order and customer information for as long as necessary to fulfil the purposes described above, and as required to meet our legal, accounting, and tax obligations. YOUR RIGHTS You may contact us at any time to: - Request a copy of the personal information we hold about you - Correct inaccurate information - Request deletion of your information, subject to our legal retention obligations COOKIES Our shop may use cookies and similar technologies to keep your cart working correctly and to understand how visitors use the site. You can disable cookies in your browser, though some shop features may not work correctly as a result. CONTACT US If you have questions about this Privacy Policy or how we handle your information, please contact us: Systemaid Caribbean Limited 91 Southern Main Road, Chaguanas, Trinidad and Tobago Email: sales@systemaidtt.com